Everything you need to know about ReviewRelay
ReviewRelay gives you a QR code to place at checkout, reception, or tables. Customers scan, tap a quick rating, and then choose what to do next: leave a Google review or send a message directly to your business. You receive feedback in your dashboard and can optionally get email alerts so you can respond fast.
ReviewRelay is designed to support Google review policy compliance. We do not block access to Google Reviews. Customers are always free to leave a public Google review, and they can also choose to share feedback directly with your business as an additional option.
They’ll see a simple rating screen (no app download, no login). After they rate, they can choose to leave a Google review or message your business with feedback. If they choose to message you, they can optionally request a follow-up and share contact details.
Yes. New feedback appears in your dashboard, and you can receive email alerts so you can respond quickly. (You can still view everything in the dashboard even if you prefer fewer emails.)
Absolutely! You can add a custom message that appears above or below your QR code, such as "How did we do today?" or "We'd love your feedback!" This makes your QR code more inviting and on-brand.
ReviewRelay collects the rating and any message a customer chooses to submit. Contact details (like name/phone) are optional and only provided if the customer requests a follow-up. Payment details are processed securely by Stripe (we don’t store your card number).
By default, feedback is automatically deleted after 90 days to keep your dashboard clean and reduce data storage risk. If you need a different retention policy, contact us at support@reviewrelay.io.
No. ReviewRelay works through a simple QR code and a mobile-friendly web page. There’s no app for customers to download and no complicated integrations for you to set up.
ReviewRelay costs 199 AED per month with all features included. There are no setup fees, no hidden costs, and you can cancel anytime. We also offer a 7-day free trial.
Currently, each subscription includes one location. If you have multiple locations, contact us at support@reviewrelay.io to discuss multi-location options.
You can update your Google Review URL from your dashboard anytime. Your printed QR code doesn’t need to change because it points to your ReviewRelay link, and you can update the Google destination without reprinting materials.
You can cancel anytime through your billing portal (Settings → Billing → Manage Billing). There are no cancellation fees or penalties. Your subscription remains active until the end of your current billing period.